I completely agree with Nick. We actually had a chat before this meeting. From a primary care aspect, one of the biggest issues we face, certainly since I came out of training—. I qualified in 2011 as a fully qualified GP, and since that time I've noticed a decline in health visitors, in school nurses. There isn't that contact to know what's going on within the family. I think that makes a big difference with regard to supporting the family network.
Having a disabled child within a family has a significant impact on all of the different individuals within the family, so it’s not purely about the child on its own. The child not being able to access education then has an impact on every single person in that family. So, we’ve got the mum, perhaps, not being able to go to work because of the anxiety and the stress that’s at home, and the impact that has on the dad. So, the whole family unit is impacted and that does put workforce pressures on us.
We regularly speak to patients and families who are dealing with the backlog of the stress of that, but I feel that if we are going to improve things, if we’re going to improve the workforce, I would be looking at more health visitors, so we have a better contact there, and school nurses that are present within school, because at the moment the school nursing service, as far as I understand it, is very much a public health enterprise, so it’s regarding screening and vaccinations, which are very important, but there isn’t a face of healthcare within those school settings. Healthcare visits are fewer and further between as well, which means that we really don’t get to grips with what’s going on within communities, and that makes us more anxious with regard to safeguarding concerns as well, within primary care.
So, yes, we know that there isn’t extra access, because I believe that what’s you asked. Again, I agree with Nick that it isn’t purely regarding rurality. There are many different issues that affect access, and a lot of that can be to do with language barriers. In fact, access can be harder in the more central regions like Cardiff, because with the number of people who are trying to access care, certainly within primary care, we struggle to provide appointments to people because we’ve got very big patient populations. Language barriers are another issue, obviously. LanguageLine consultations, for example, take double the time that other consultations would take. So, access is a wide question to tackle, really.
In primary care we don’t have access to a lot of the services [correction: we don't always have access to a lot of the paediatric services], perhaps, that you think that we do. So, we wouldn’t be able to go directly to occupational therapy, physiotherapy, to support the needs of our patients. I think what Nick was saying there is key. Are we looking at this as a medical model—i.e. we have to give the patient a diagnosis and work from there—or are we looking at it from the social model of disability, which is where we’re saying, 'Look, these are the needs of our patients, how can we meet those needs?' Or, 'How can we meet the needs of these children who have disabilities?' and assess it from that point of view, and work from that point of view. If we looked at that, and we weren’t on these long waiting lists, and we found a way to assess the needs and put the support in place earlier on, I think that would reduce the workload from both angles. Certainly, we see a lot of workload around trying to support these families who have significant difficulties [correction: significant difficulties accessing a diagnosis], with children who have neurodiversity in particular.